Shipping policy

Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking once your order ships.

Delivery Timeframes

• Continental U.S.: 3–6 business days

• Alaska & Hawaii: 7–12 business days

• Canada & International: 7–15 business days (customs may apply)

Delivery times are estimates and may vary during sales or due to carrier delays.

Shipping Fees

• Free standard shipping on all U.S. orders

• Expedited and international rates are calculated at checkout

Tracking Information

A tracking number will be emailed after shipment. Please allow 1–2 business days for tracking details to update.

Split Shipments

Orders with multiple items may ship separately. You’ll receive tracking information for each package at no extra cost.

Secure & Insured Delivery

All shipments are insured. If your order arrives damaged or missing, contact us immediately at support@cozydogshop.com.