Refund policy

Return Window

We accept returns within 30 days of delivery if the item is:

• Unused and in original packaging

• Includes all tags and accessories

• Accompanied by your order number or proof of purchase

To initiate a return, email support@cozydogshop.com with your order number and reason. Return shipping costs are the customer's responsibility unless the item arrives defective or incorrect.

Non-Returnable Items

• Final sale or clearance items

• Personalized/custom items

• Opened pet food, treats, or hygiene items

• Gift cards

Exchanges

Need a different size, color, or replacement? Email us—if stock permits, we’ll arrange an exchange once your return is received.

Refund Processing

Once your return is received and inspected:

• We'll send you a confirmation email

• Refunds are issued to the original payment method within 3–7 business days

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email support@cozydogshop.com within 7 days of delivery with photos and your order number. We’ll promptly send a replacement or issue a full refund at no extra cost.